Refund policy

Knowles Models have a 14 day return policy.

We will accept returns as long as the following requirements have been met

please note, Items sent back to us without first requesting a return will not be accepted

All Item(s) to be returned within a 14 day period

Item(s) to be returned in complete unopened original packaging- undamaged

Item(s) to be unused, not installed or operated

We cannot process any refunds or accept any item(s) for returns from customers if they have been opened, used or operated - the only exception being if an item has produced a fault. 

A receipt or proof of purchase must be included along with a note explaining why you are returning the item(s)

All returns must be returned to Knowles models via a tracked/sign for delivery service to the below address

To start a return, you can contact us first at Enquiry@knowlesmodels.co.uk

Please Return all Items to the following address:

Knowles models

74 park Road South

Newton-le-Willows

Merseyside

WA12 8PQ

You can always contact us for any return question at Enquiry@knowlesmodels.co.uk

Please note under these circumstances we cannot refund any postage charges incurred when returning item(s) to us.  

If we are unsatisfied with the condition of the item(s) being returned or if we are unable to sell in its present condition we may charge a relevant fee or refuse the return/refund.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. missing items in your package must be reported within 48 hours of receiving your goods either by email or phone.  Failure to do so would mean your claim being disregarded

Return of Faulty Items and Goods  

If you have discovered a fault and believe it is a manufacturers defect then please inform us straight away and refrain from using the product.

In the case where you are directed to return faulty goods back to us, please ensure the item is complete and returned to us securely to prevent further damage in transit along with a proof of purchase receipt. 

All item(s) will be thoroughly inspected by our technician once received. Any faults/damage caused by misusing the product will be declined a refund/repair and we will contact the customer to arrange collection from store.

A full refund can only be issued on orders for products found to be defective/faulty which are still within the 30 day period (from ordering).  After this period only a repair/replacement will be offered.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Enquiry@knowlesmodels.co.uk

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